POLICIES

Payment Policy

All online sales are processed via Stripe.
This ensures payment safety for both parties.

Shipping and Delivery in Ireland and Northern Ireland

Standard Shipping Fee – €6.50 with DPD Couriers.

The average delivery time for orders is 3-5 business days. Holidays or weekends can add additional shipment days. We strive to include all ordered items in one shipment, however, occasionally your order may arrive in more than one package. 

Orders over €50 in Ireland and Northern Ireland qualify for free shipping.

Once your order is dispatched you will receive a confirmation email with a tracking number. You can track the status of your order at www.dpd.com

Please note that shipping costs are non-refundable

UK and International Orders

Delivery times may vary for international destinations depending on courier and current transit times.

We ship to most destinations worldwide – Please contact us directly for worldwide shipping costs.

Shipping costs are non-refundable.

Shipping costs do not include duties, taxes or other import fees assessed once your order arrives at the destination country.
Please note that your delivery agent may contact you to inform you and collect costs owed.

MyPALMCo is not liable for additional duty or tax fees on orders.

You may be required to pay additional fees or customs on orders valued over £135 (including shipping) to the United Kingdom.
If you choose to decline to pay fees owed and not accept the delivery, the cost of returning the package will be deducted from your refund.

Orders placed on Fridays and over the weekend will be shipped on the following business day.

Orders placed Monday – Thursday will be shipped within 24 hours.

If your package has not arrived within 7 business days once shipped or your tracking information has not been updated, please email MyPALMCo at hello@mypalmco.com and we will be more than happy to assist you.

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